IT Support Technician

Little Leaf Farms•Mcadoo, PA
•Onsite

About The Position

The IT Technician will troubleshoot end-user issues, maintain IT systems, deploy technology solutions, and support ongoing projects in a fast-paced warehouse and production environment while working as part of a collaborative IT team.

Requirements

  • Minimum of 2 years of experience in IT support, help desk, desktop support, or a similar role.
  • Experience supporting Microsoft Windows, Microsoft 365, end-user devices, user accounts, and endpoint management solutions in a business environment.
  • Experience troubleshooting hardware, software, networking, and mobile device issues.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to clearly communicate support-related information verbally and in writing.
  • Ability to manage multiple priorities, work both independently and collaboratively within a team, and thrive in a fast-paced environment.
  • Must be authorized to work in the United States.
  • Must possess and maintain valid government-issued identification required for occasional business travel.

Nice To Haves

  • Experience supporting warehouse, manufacturing, or distribution center environments, including warehouse technology solutions such as RF scanning and label printing systems.
  • Experience with network infrastructure and structured cabling.
  • Relevant IT certifications (CompTIA A+, Network+, Microsoft Endpoint Administrator Associate, or similar).
  • Bilingual (English/Spanish) is a plus.

Responsibilities

  • Provide technical support and troubleshooting for hardware, software, Microsoft 365, networking, mobile devices, conference room technology, printers, handheld scanners, and other end-user technologies.
  • Manage support requests through our ticketing system, documenting issues, resolutions, and recurring problems.
  • Escalate complex issues as needed and ensure timely resolution.
  • Administer user accounts, permissions, licensing, and device management within Microsoft 365, Microsoft Entra ID, and Microsoft Intune.
  • Perform routine maintenance and monitoring activities, including system updates, patch management, endpoint security monitoring, and system health checks.
  • Support and maintain IT infrastructure to ensure reliability, performance, and security.
  • Support network equipment installations and basic network troubleshooting.
  • Install, configure, and deploy hardware and software throughout the organization.
  • Assist with infrastructure improvements, equipment deployments, and facility expansion projects.
  • Coordinate with vendors, service providers, IT team members, and business stakeholders to resolve issues and implement technology solutions that support operational goals.
  • Maintain documentation of systems, configurations, inventory, support procedures, and ticket activity.
  • Create and update user guides and knowledge base articles.
  • Educate end users on technology best practices and basic troubleshooting techniques.
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