IT Support Technician
Fort Worth Community Credit Union•Bedford, TX
•Onsite
About The Position
The IT Support Technician responds to a range of issues related to computer systems and user support, both by phone and in person. Duties include problem solving minor and major technical issues through the Help Desk Ticketing system; installing, configuring, maintaining, and troubleshooting PCs, servers, and other equipment; and participating in other IT department activities as assigned.
Requirements
- Strong troubleshooting skills.
- Proficiency in Microsoft Office products.
- Minimum of 6 months of computer system operations experience, preferably in a credit union or other financial institution.
- IT certification(s) or college degree in related field may be substituted for required experience.
Nice To Haves
- Experience with working on FiServ XP2, Meridian Link, Nautilus, and PC hardware.
Responsibilities
- Respond to issues related to computer systems and user support, both by phone and in person.
- Solve minor and major technical issues through the Help Desk Ticketing system.
- Install, configure, maintain, and troubleshoot PCs, servers, and other equipment.
- Participate in other IT department activities as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid vacation
- Sick leave
- Paid holidays
- Generous 401(k) program
- Employee Assistance Program
- Business casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
