IT Support Technician

Vestiaire Collective • Brooklyn, NY

7d • Onsite

About The Position

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York. We currently have a diverse global team of 600 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. Our Corporate IT team is responsible for providing the most robust, performing, secure, sustainable and carbon savvy IT infrastructure and experience to all Vestiaire Collective employees. Our corporate IT team also plays a critical role in some global initiatives that rely on IT infrastructure such as moving offices, setting up new warehouses, connecting new digital tools. We are looking for a Support IT Technician based in our hub in Brooklyn to support our people and successfully achieve these missions.

Requirements

• 3+ years experience working in IT Support
• Windows 10/11
• Network: Basic routing and switching, VLAN, SSL / IPSEC VPN
• Support: Experience using a ticketing tool
• MDM: Intune
• Excellent interpersonal skills, written and oral expression
• Customer service spirit
• Autonomous, natural problem solver
• Rigor, ability to organize

Nice To Haves

• Iru for Mac is a plus

Responsibilities

• Processing of user requests (changes, incidents) using our global ticketing system
• Installing, configuring and maintaining computer hardware, software, systems, networks, printers, and scanners
• Responding in a timely manner to service issues and requests
• Providing technical support across various departments and global locations
• Onboarding new employees on a regular basis
• Monitoring of critical IT systems and tools, ensuring high availability at all locations
• Stock management of laptops and peripherals
• Use and develop the knowledge base (Wiki)
• Maintain an up to date inventory
• Participate in IT Projects

Benefits

• A meaningful job with an impact on the way people consume fashion and promote sustainability
• The opportunity to do career-defining work in a fast-growing French-born scale up
• The possibility to work as part of a globally diverse team with more than 50 nationalities
• Two days to help Project - reinforcing your activist journey and volunteer for an association
• Significant investment in your learning and growth
• Competitive compensation and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed