IT Support Technician

JF•Rancho Cucamonga, CA

5d•Onsite

About The Position

We are seeking an IT Support Technician to provide hands-on technical support for both onsite and remote users. This role is responsible for responding to support requests, preparing and deploying workstations and mobile devices, and ensuring end users receive timely, professional technical assistance. The ideal candidate is customer-focused, technically curious, and comfortable working in a fast-paced support environment. This position is in-office and will work from our Rancho Cucamonga, CA location.

Requirements

Experience providing office IT support and troubleshooting
High School diploma/GED, required
Experience supporting remote users
Strong desire to learn new technologies and skills
Must be able to meet company’s employment requirements, which includes passing a drug screen, background check, and MVR, if driving for the company
Ability to communicate clearly and professionally via phone and email
Excellent customer service mindset
Strong organizational and time management skills
Ability to prioritize tasks and work independently
Ability to work in the US without sponsorship

Nice To Haves

Associate’s or Bachelor’s degree in an IT-related field preferred (or equivalent experience)
Experience with Microsoft Business Central is a plus
Server and network experience is a plus
Structured cabling experience is a plus

Responsibilities

Provide Tier 1 and Tier 2 help desk support via in-person, phone and email, escalating issues as needed
Set up and support user workspaces, including computers, phones, and peripherals
Configure, stage, deploy, and support end-user devices, including: Laptops and desktops, IP phones, Mobile devices
Maintain accurate documentation and IT asset records
Manage IT inventory, including receiving, staging, deploying, and processing equipment returns
Assist with deployment of network and other IT equipment
Provide end-user training and basic technical guidance