IT Support Technician - Saturday - Tuesday

Pattern•Bethlehem, PA

9d•Onsite

About The Position

Reach Logistics, a Pattern company, is seeking an IT Support Technician (Tier 1) to support the technical operations and employees at their Bethlehem, PA warehouse. This role is crucial for ensuring client systems run efficiently through hardware and software maintenance, updates, and problem resolution. The IT Support Technician will also provide technical support and guidance to end-users, adhering to established IT policies and procedures. This is a full-time, in-office position with a schedule of Saturday to Tuesday, working four 10-hour shifts.

Requirements

Bachelor's degree in related field or an equivalent level of experience
0-2 years of previous Help Desk support experience
Strong problem-solving and critical thinking abilities
Familiarity with Microsoft Office Suite, Windows, and MacOS operating systems
Experience with remote desktop support tools such as RDP or TeamViewer
Experience managing user accounts in Google Workspaces
Basic understanding of network principles
Ability to completely follow help desk and IT operations best practices such as security, storage, data protection, and disaster recovery protocols

Nice To Haves

IT industry certifications - preferred, but not required (A+, Sec+, Net+, MCSA)

Responsibilities

Respond to and resolve help desk requests through tickets, emails, chat, and phone calls
Properly escalate complex issues to the Senior IT team
Set up and remove accounts in compliance with IT policies and procedures
Provide technical support by utilizing remote desktop software, such as TeamViewer
Ensure security through established access controls and procedures
Troubleshoot networking hardware and internet connectivity
Troubleshoot hardware and software errors by running diagnostics, performing, and documenting resolutions
Resolve tickets quickly and efficiently to meet in-place SLA policies
Perform desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions