IT Support Technician

James Moore•Daytona Beach, FL

9d•Remote

About The Position

James Moore & Co., P.L. is seeking an IT professional to join their Technology Services team. This role offers a fast-paced environment where the work is both challenging and rewarding, providing timely, dependable, and professional service to clients. Responsibilities include help desk support, proactive system maintenance, project assistance, and general technology consulting. The ideal candidate possesses strong problem-solving abilities, effective communication skills, and a commitment to high-quality results. A willingness to learn new technologies and pursue ongoing professional development, including maintaining relevant certifications, is essential. While this is a remote position, candidates must reside in the Daytona Beach, FL area. Occasional same-day and/or overnight travel may be required.

Requirements

Associate's degree in computer science or related program (additional work experience or certifications may be substituted for degree).
Technical certifications: Microsoft preferred.
At least 3 years of computer troubleshooting/IT helpdesk experience, including diagnosing hardware and software problems.
Strong familiarity with installation, configuration and troubleshooting processes for software, Windows OS, hardware, and networks to provide advanced support to resolve challenging infrastructure, OS, and software issues.
Operational understanding of web technologies, command line tools and scripting (Office 365, Azure, AWS, PowerShell, etc.).
Familiarity with Windows Domain management (Active Directory, Group Policy, DNS and DHCP, etc.).
Very strong professional written and verbal skills.
Strong internet research skills to find technical solutions/products.
Ability to communicate complex technical information to non-technical business leaders.
Work efficiently within a high-paced changing environment.
Ability to work under tight deadlines.
A valid Driver's License with acceptable driving record and ability to operate a motor vehicle.
Applicants must be legally authorized to work in the United States without the need for employment-based vis sponsorship now or in the future.

Responsibilities

Work with the Technology Services team to provide relevant and effective solutions to our internal and external clients.
Apply systems analysis techniques and procedures, including consulting with users to determine hardware, software, or systems needs/issues.
Answer calls, emails, and support inquiries professionally and promptly.
Use discretion and independent judgment to investigate, troubleshoot, replicate, and resolve user issues.
Work with external solutions providers as required to resolve client problems.
Perform installs, moves, adds and changes of PC equipment and peripherals.
Ensure proper recording, documentation, and closure within the firm's ticket system.
Research hardware, software, and other related equipment based on client and user needs.
Perform new hire user and technology setup.
Collaborate with technology teams and other departments.
Complete IT related projects and business tasks.
Work independently with little supervision.
Travel to client locations as needed.
Participate in on call rotation.

Benefits

Competitive salary and a solid career path to grow your professional experience that includes career development and training.
Comprehensive healthcare options that include healthcare, dental, and vision insurance for all full-time employees.
Flexible Schedule Options
Paid Parental Leave
Summer Schedule
12 Paid Holidays that include a full week of winter break in December
Generous PTO program
401(k) with firm contribution of 4-5% annually, regardless of personal contributions.
Tuition Reimbursement for eligible education expenses.
"Dress For Your Day" policy allowing professional attire flexibility, including jeans, while requiring business attire for formal client engagements.