IT Support Technician

CapEd Credit Union • Meridian, ID

2d • Onsite

About The Position

The IT Support Technician provides financial services of superior quality and convenience through assisting CapEd employees with setting up workstations, answering questions, resolving technical problems and maintaining the company's network, software and computer equipment. This position collaborates with internal team members and other technical staff to identify support trends and resolve underlying issues.

Requirements

• One year to three years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project.
• Effectively managing ones time and resources to ensure that work is completed efficiently.
• Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self imposing standards of excellence rather than having standards imposed.
• Assimilating and applying new job-related information in a timely manner.
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.
• The ability to wear personal protective gear correctly.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Responsibilities

• Assists employees as the first point of contact for technical assistance in person, over the phone, via email, IM and through helpdesk software.
• Assists with troubleshooting, maintenance, and repair of PCs, printers, terminals, etc. while actively listening to and inquiring about employee’s needs with the objective of providing the ultimate service experience and value-added solutions.
• Resolves employee inquiries by utilizing company policies.
• Researches and explores potential solutions to provide alternatives and coordinates with other IT staff and vendors to resolve issues with hardware, computer software and network problems.
• Follows escalation processes to direct employees to appropriate team member as needed
• Maintains the Credit Unions CORE systems and operating system software to provide a reliable and efficient computing environment.
• Identifies recurring issues and work with other IT staff members to resolve underlying issues.
• Recommends proactive solutions for any potential issues identified.
• Installs Credit Union's hardware and software; ensures employees know how to care for and maintain their workstations, printers, and PCs and understand procedures for data backup, network access, etc.
• Repairs hardware as necessary and work closely with service vendors to ensure continuity of service.
• Recommends changes in software and hardware to improve computer capabilities.
• Sets up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Installs and configures appropriate software and functions according to specifications.
• Ensures security and privacy of networks and computer systems
• Contributes to efficient Credit Union operations by performing other job related duties as assigned.
• Maintains knowledge of all Credit Union products, services, and promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree