IT Support Technician

PTA Plastics•Longmont, CO

2d•Onsite

About The Position

PTA Plastics is seeking an IT Support Technician to provide first-level technical support for employees across office and manufacturing environments. This role serves as the primary point of contact for routine technology issues, supporting desktop and laptop computers, mobile devices, printers, and production technology systems. The IT Support Technician I will troubleshoot technical issues, deploy hardware, assist with onboarding, and work closely with internal employees and higher-tier IT resources to ensure reliable technology operations.

Requirements

Basic knowledge of Microsoft Windows operating systems and desktop hardware.
Familiarity with Microsoft Office applications and common business software.
Understanding of fundamental networking concepts including Wi-Fi, VPN, DNS, and device connectivity.
Strong troubleshooting and problem-solving abilities.
Strong customer service orientation with a focus on responsiveness and professionalism.
Effective verbal and written communication skills.
Ability to prioritize multiple tasks and manage competing support requests.
Basic understanding of cybersecurity concepts and security best practices.
Ability and willingness to learn new technologies and systems.

Nice To Haves

Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education, experience and professional certifications.
Previous experience in a help desk, technical support, or customer support environment.
Experience supporting manufacturing or industrial technologies.
Familiarity with ticketing systems and remote support tools.

Responsibilities

Provide first-level technical support for desktop computers, laptops, mobile devices, printers, and other business technologies.
Monitor and manage support requests through the Help Desk ticketing system.
Troubleshoot hardware, software, operating system, and user account issues.
Perform password resets, account support, and user access troubleshooting.
Prepare, image, configure, and deploy new desktop and laptop computers.
Escalate complex technical issues to higher-tier support providers as needed.
Support manufacturing technologies including barcode scanners, label printers, and related devices.
Assist with installation, deployment, and basic troubleshooting of network equipment such as wireless access points, switches, and peripheral devices.
Support employee onboarding by preparing equipment, configuring accounts, and providing end-user training.
Communicate technical information effectively to employees with varying levels of technical knowledge.
Maintain documentation of support activities, procedures, and troubleshooting steps.
Follow cybersecurity policies and security best practices to protect company systems and information.
Continuously develop technical knowledge and skills to support evolving business needs.