IT Support Technician

Giving Home Health Care • Amarillo, TX

31d • $50,000 - $60,000

About The Position

The IT Support Technician provides first-line technical assistance to employees, ensuring smooth operation of hardware, software, and network systems. This entry-level role is ideal for individuals eager to learn and grow in IT support while delivering exceptional customer service.

Requirements

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1+ years of experience in technical support or help desk role.
• Basic knowledge of Windows operating systems.
• Familiarity with Microsoft Office Suite and common business applications.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Alignment with company mission and values (Humility, Empathy, Advocacy, Respect, Teamwork).

Nice To Haves

• CompTIA A+ or similar entry-level IT certification.
• Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with cloud-based telephony platforms (such as RingCentral)

Responsibilities

• Act as the first point of contact for IT-related issues via phone, email, and in-person.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Troubleshoot hardware, software, and network connectivity problems.
• Assist with user account management, password resets, and access control.
• Perform routine system updates, backups, and maintenance tasks.
• Document technical issues and solutions in the IT knowledge base.
• Support IT projects, including system upgrades and deployments.
• Ensure compliance with security protocols and data privacy standards.

Benefits

• competitive benefits and compensation
• tools and opportunities to grow and advance their careers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree