IT Support Technician

Mitco • Chattanooga, TN

2d • $40,000 - $50,000 • Hybrid

About The Position

We're looking for a dependable IT Support Technician to provide technical support for employees across our Chattanooga-area offices, warehouse locations, and remote workforce. This role is ideal for someone who enjoys solving problems, helping others, and building their IT career in a collaborative environment.

Requirements

• Familiarity with Windows, Microsoft 365, basic networking, and user support.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently while managing multiple priorities.
• Willingness to learn new systems and technologies.

Nice To Haves

• Technical training, associate degree, certification, or equivalent hands-on experience preferred.
• Previous IT help desk or technical support experience is a plus but not required.
• CompTIA A+ certification is a plus.

Responsibilities

• Provide first-level technical support in person, remotely, and by phone/email.
• Set up, troubleshoot, and maintain computers, laptops, printers, monitors, and other IT equipment.
• Support Microsoft 365, user accounts, email access, and password resets.
• Troubleshoot Windows, Wi-Fi, VPN, printers, and network connectivity issues.
• Assist with employee onboarding and offboarding, including equipment deployment.
• Support mobile devices, warehouse technology, and business applications.
• Document support requests and resolutions.
• Travel between local company locations as needed.
• Escalate complex issues and assist with IT projects when appropriate.

Benefits

• You'll work with a supportive IT team, gain experience across a variety of technologies, and play a key role in keeping our employees productive every day.
• This is an excellent opportunity for someone looking to grow their IT skills in a stable, hands-on environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree