IT Support Technician

Mission Ridge Ski Resort • Wenatchee, WA

1d • $18 - $20 • Onsite

About The Position

The IT Support Technician supports the Mission Ridge Management Team by maintaining and troubleshooting technical systems and network infrastructure across the resort. This role operates in a dynamic mountain environment and requires a proactive, problem-solving mindset. The ideal candidate is calm under pressure, eager to learn, and capable of collaborating effectively with various departments to ensure smooth operation of all technical systems.

Requirements

• Ability to communicate clearly with both guests and team members, ensuring issues are resolved efficiently and professionally.
• Familiarity with basic computer programs such as spreadsheets, word processing, and email is essential.
• A strong interest in IT systems, networking, and troubleshooting is highly valuable.
• Ability to climb ladders, carry equipment, and perform hands-on technical tasks in various settings.
• Must be able to ski or snowboard at a level sufficient to access on-mountain equipment outside the base area.
• High school diploma or GED preferred.
• At least one year of guest service or related experience is highly beneficial.
• Familiarity with network infrastructure (firewalls, access points, switches) is important.
• Strong working knowledge of Windows OS, Google Workspace, MacOS, iOS, Android, and ChromeOS is required.
• Must be able to remain composed under pressure, focus on detailed tasks, and effectively communicate technical information.
• Must be capable of physical labor, including lifting, carrying, climbing, and skiing/snowboarding while transporting equipment.
• Seeing: Must be able to read reports and use a computer
• Hearing: Must be able to hear well enough to communicate with coworkers.
• Standing/Walking: Consistent and constant standing and walking while in operation.
• Climbing/Stooping/Kneeling: The position requires the ability to stand, walk, climb, balance, kneel, stoop, and crouch for extended periods.
• Lifting/Pulling/Pushing: Must be able to lift a minimum of 50 pounds
• Fingering/Grasping/Feeling: Must be able to write, type, and use phone system

Responsibilities

• Provide first-level support to Sales, Office, and Operations staff for POS systems, workstations, and VOIP telephone issues.
• Respond to connectivity issues, troubleshoot effectively, and make recommendations to prevent recurrence.
• Work professionally with contractors to resolve system and network-related problems.
• Enforce security protocols to prevent unauthorized network access and maintain confidentiality.
• Maintain a calm, solution-focused attitude during high-stress situations and contribute positively to the team environment.
• Keep workspaces clean and safe; adhere to all safety protocols.
• Perform other general IT support tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED