IT Support Technician

Bank of 1889•Berryville, AR

30d

About The Position

Responsible for providing IT support as directed by the CIO. This role involves the oversight and management of all IT and communication-related systems, including PCs and associated software. The technician will perform PC installation, repair, peripheral setup, networking up to the router, hardware repair/replacement, and software installation, configuration, and troubleshooting. Key duties include hardware testing, virus and spyware detection/removal, software optimization, security-related installations, and new PC setup with necessary software installations and updates. The position also requires basic Windows server management, issue identification and escalation, user training on applications, preventative maintenance, and resolution of computer issues (hardware, software, peripheral, operation) via in-person, phone, or remote support. Administrative functions like password resets and PC initialization are also part of the role, along with basic Microsoft O365 and Azure management, and mail filter monitoring. The technician will perform other requests and directives as assigned by the CIO or management.

Requirements

Knowledge of the latest PC operating systems.
Basic knowledge of networking.
Ability to train and work with end users is a must.
Excellent written and oral communication skills.
Experience with O365
Strong problem-solving abilities.
Ability to manage projects, track progress, and work with deadlines.
Ability to prioritize tasks and work on multiple projects concurrently.
Associates Degree in Computer Science or equivalent. Related job experience may be substituted for a degree.

Responsibilities

Oversight and management of all IT and communication related systems, including PCs and associated software.
Performing PC installation, repair, peripheral setup, networking up to the router, hardware repair/replacement, and software installation, configuration, and troubleshooting.
Performing hardware testing, virus detection and removal, spyware detection and removal, software optimization, and other duties as required.
Coordination of security related installations, repair, and maintenance.
Installing new PCs including the necessary software installations and updates.
Performing basic Windows server management.
Identifying issues and coordinating with IT manager and/or department heads as required.
Providing training on user applications as required.
Performing preventative maintenance and optimization on PCs and software.
Resolving computer issues (hardware, software, peripheral, operation) in person, via phone, or remotely.
Performing administrative functions such as password resets and PC initialization.
Performing basic Microsoft products including O365 and Azure management.
Monitoring the mail filter.
Perform other requests and directives as directed by the CIO.
Any other duties as assigned by management with or without reasonable accommodation.