IT Support Technician

North End Teleservices, LLC • Omaha, NE

5d

About The Position

The IT Support Technician will play a critical role in providing comprehensive technical support to end-users across the company. This position requires a broad range of technical skills, exceptional problem-solving abilities, and the ability to handle a variety of IT and help desk tasks. The IT Support Technician will be responsible for troubleshooting, resolving issues, and escalating complex problems to higher-level technical teams when necessary. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• High School Diploma or GED equivalent
• AAS degree (minimum) in Computer Sciences or related field
• Experience with IT systems, hardware, software, and networks
• Prior experience in an IT Help Desk or customer support role is preferred
• Professional Certifications within Computer Sciences or information Technology a plus
• 1-2 years of experience in a Contact Center or related environment a plus

Nice To Haves

• Displays a high level of attention to detail and organization
• Possesses a fundamental understanding of asset management and IT asset conceptions
• Understands the importance of inventory accuracy and can work well within an asset management platform
• Demonstrates proficiency with Microsoft M365 in general and with Excel specifically
• Demonstrate proficiency in ticketing systems and help desk software
• Works with urgency and functions well in a high-churn environment
• Ability to handle various projects in a fast-paced environment
• Demonstrates a willingness to learn and adapt to new technologies and processes.

Responsibilities

• Provide technical support and assistance to end -users, resolving hardware, software, and network-related issues promptly, politely, and effectively.
• Serve as the first and sometimes only point of contact for IT and Help Desk inquiries, troubleshooting problems, and providing timely solutions.
• Assist in the setup and configuration of workstations, laptops, printers, and other IT equipment for employees.
• Install, upgrade, and maintain software applications, ensuring compatibility and functionality.
• Collaborate with other IT teams to resolve escalated technical issues and coordinate problem resolution.
• Willingness to learn and adapt to new technologies and processes.
• Attend all required meetings and events
• Adhere to company policies and procedure
• Other duties as assigned

Benefits

• North End Teleservices will offer a comprehensive benefits package.
• Compensation is commensurate with skills and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree