IT Support Technician

Roman Catholic Diocese of Dallas•Dallas, TX

About The Position

This role ensures the availability, integrity, and confidentiality of hybrid cloud/on-premises infrastructure, endpoints (Windows, macOS, iOS), networks, and applications. The technician will provide Tier 1 cybersecurity support, incident response, and contribute to the overall IT security posture.

Requirements

Strong knowledge of networking, endpoint management, and cybersecurity practices.
Proficiency with Windows Server, Active Directory, Microsoft 365, Google Workspace, and virtualization.
Basic database support (SQL, MySQL) and cloud administration.
CompTIA Network+/Security+, CCNA, or equivalent experience preferred.
Deep desire and ability to learn and add to current skillset in the rapidly changing world of AI and Machine learning opportunities across various technology stacks. (OS Optimization, SaaS Solutions, Forensic Log Analysis, Vulnerability Scans, Workflow Automation, etc.)
Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience
Minimum 2 years’ experience in IT infrastructure, systems administration, or desktop support roles
Must be able to travel throughout the Dallas region to parishes and school sites.
After-hours or weekend work required during scheduled maintenance windows or emergencies.
Must support the values, mission, and teachings of the Catholic Church
Valid driver’s license and reliable transportation required.
Must be able to lift to 40 pounds when deploying or retrieving equipment.
Ability to climb ladders to assess network cabling integrity, troubleshoot wireless access points, and/or camera surveillance equipment.

Nice To Haves

CompTIA Network+, Security+, or equivalent certifications
Cisco CCNA or equivalent networking experience
Microsoft Certified: Azure Fundamentals or Administrator Associate
Familiarity with RMM/ITSM tools (e.g., Atera, ServiceNow, Autotask)
Knowledge of cybersecurity frameworks: NIST 800-53, CIS Controls, or SOC 2
Experience supporting multi-site organizations is a strong plus.

Responsibilities

Maintain servers, virtualization platforms (VMware/Hyper-V), and perform system patching and updates.
Monitor network and system performance, troubleshoot connectivity issues, and maintain LAN/WAN/Wi-Fi infrastructure.
Configure and manage firewalls, VPNs, and network devices.
Support cloud resources (Azure/AWS/GCP) and backup/disaster recovery operations.
Receiving and responding to emails, electronic tickets (Incident, Service Request, Problem, Change, etc.), and calls from employees experiencing IT-related issues.
Providing first-level support for IT equipment, including Windows technologies, Dell laptops/desktops, mobile devices, account access, and applications.
Escalating complex issues to higher-level support teams as needed.
Maintaining a high level of customer service and communication with end-users.
Responding to infrastructure repair and maintenance requests in a timely manner, assisting Business Managers, School Principals, and Pastors as needed.
Ensuring the maintenance and smooth operation of our organization's technological infrastructure, including servers, desktop environments, network systems, and various applications across the Dallas Diocese footprint, including Parishes and Schools.
Deploy and configure Windows, macOS, and iOS devices; manage software via Intune/Configuration Manager.
Implement and monitor endpoint security settings, patch OS/applications, and support MDM.
Provide Tier 1 support for various business applications, MFA, and user permissions.
Maintain endpoint inventory and asset records.
Operate security tools (SIEM, EDR/MDR, IDS/IPS, WAF).
Support compliance with NIST, SOC 2, PCI-DSS, HIPAA, and FERPA.
Conduct vulnerability scans, patching, and remediation.
Ensure secure device lifecycle management.
Consult with MSPs/vendors; provide on-site support as needed.
Deliver excellent customer service and clear communication.
Assist clergy, administrators, and school staff with technology needs.