IT Support Technician

Brunswick Electric Membership Corporation•Supply, NC

10d

About The Position

The role of the Technical Support Technician is to support and maintain the cooperative's technical equipment and software applications, while offering superior technical service to BEMC employees.

Requirements

High School Diploma or GED required.
Minimum 6 months experience in a technical helpdesk environment.

Nice To Haves

Associate degree in a related field is a plus.
Comptia A+ , Network +, Security+ and GIAC certifications are a plus.

Responsibilities

Assist Technical Services in installation, deployment, and support of computer systems, software applications, phone systems, mobile devices, communications equipment, network infrastructure, servers, and other technology.
Serve as first level technical support for BEMC employees, utilizing a Help Desk system and knowledge database for managing requests, dispositioning, tracking, escalation, and resolution.
Communicate proactively and professionally with requestors and other Technical Services team members, following standard workflow processes.
Prioritize, analyze, and troubleshoot simultaneous technical issues quickly, until fully resolved.
Maintain accurate records for managing assets, warranties, software licensing, and cloud-based subscriptions.
Perform preventive maintenance and coordinate repairs and service for printers, copiers, mobile phones, tablets, barcode scanners, radios, projectors, and other peripheral devices.
Assist in training employees, including Technology staff, and assist in development of training materials.
Perform system operations, schedule periodic processes, and monitor system logs.
Provide first level cyber incident response, capturing workstation images in accordance with the defined incident response plan.
Perform after-hours technical support, as needed.
Must maintain a valid North Carolina driver's license.