IT Support Technician

Hanson Professional Services•Springfield, IL

5h•$24 - $29

About The Position

Hanson Values Integrity | Commitment | Quality | Relationships | Innovation If you’re looking for a firm that encourages innovative thinking and challenges you every day, with an opportunity to learn and advance, a career at Hanson is right for you. The belief in sustainability within our company’s practices creates a focus on client success and partnerships that are important to our communities and our environment. IT Helpdesk If you are looking for a firm that encourages innovative thinking and challenges you every day, with an opportunity to learn and advance, a career at Hanson is right for you. The belief in sustainability within our company’s practices creates a focus on client success and partnerships that are important to our communities and our environment. Hanson Professional Services Inc. is seeking a candidate to fill a full-time IT Helpdesk position. About us Hanson is a dynamic, employee-owned consulting firm of more than 450 employees providing a full range of multi-disciplined engineering, scientific, and allied services throughout the USA. Position Profile Skills & Responsibilities: We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to internal clients with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Requirements

5+ years' experience in the field of Information Technology
software and hardware troubleshooting skills
knowledge of client/server network protocols and Internet/Intranet applications
Must be able to collaborate remotely with colleagues in other offices.
Candidate must be willing to accept out-of-town travel assignments and to work overtime to meet project demands.
Must possess a valid driver’s license

Nice To Haves

A+ and Network+ Certifications
Experience in Helpdesk Support is preferred with extensive knowledge of computer hardware, software, and network systems.
Experience providing remote support is preferred.

Responsibilities

providing technical assistance and support to internal clients with computer systems, hardware, or software issues
respond to queries
run diagnostic programs
isolate problems
determine and implement solutions