IT Support Technician
About The Position
We are seeking a highly skilled IT Support Technician to join our fast-paced IT Operations team. This hands-on role provides technical support across multiple office locations, with a primary focus on delivering a seamless IT experience for end users—including high-level executives and business-critical teams. The technician will maintain a consistent onsite presence, while also supporting onsite escalations, hardware relocations, and local events at all designated locations. The ideal candidate is confident in managing complex technical issues, can operate independently, and delivers high-touch, white glove support with discretion and professionalism.
Requirements
- 3+ years of hands-on IT support experience across macOS, Windows, and basic Linux, with proven ability to troubleshoot hardware, software, and network issues including VPN and Wi-Fi.
- Experience delivering onsite and remote support in corporate environments, including AV and conference room setups (e.g., Google Meet), with proficiency in enterprise tools such as Google Workspace, Slack, and Okta, and strong documentation and communication skills for user support and process writing.
- Must be well-versed in version control best practices, including committing code changes, creating and managing branches, submitting pull requests, and collaborating within GitHub-based workflows.
- Able to work independently, manage complex technical issues, lift up to 50 lbs, and travel weekly between South San Francisco, Mountain View, and San Bruno locations.
- Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.
Nice To Haves
- Experience supporting C-level executives in a fast-paced or high-growth organization.
- JAMF and/or MDM administration experience for macOS devices.
- Exposure to identity and access management tools such as Okta or Active directory.
- Experience working with external vendors or event AV teams for onsite support and coordination.
- Familiarity with code review processes and resolving merge conflicts is a plus.
Responsibilities
- Provide technical support for hardware, software, and network issues in both onsite and remote environments. Responsibilities include end-user troubleshooting, issue escalation, and ensuring timely resolution across devices, systems, and collaboration tools.
- Manage device lifecycle activities such as workstation setup, maintenance, software installations, peripheral support, and asset tracking.
- Support code-related tasks including GitHub workflows (e.g., branching, pull requests) for internal tooling or documentation when needed.
- Handle user access requests, password resets, and permission changes while maintaining strict adherence to security protocols and data confidentiality. As routine provisioning becomes automated, this role will shift toward exception handling, workflow optimization, and ensuring system reliability. The candidate must be adaptable as responsibilities evolve from manual execution to process improvement and automation oversight.
- Deliver executive-level (white glove) IT support with professionalism and discretion, ensuring a seamless experience for C-level leaders and high-impact users. This includes proactive AV checks, real-time troubleshooting, and maintaining the reliability of Google Meet rooms and conference systems for critical meetings and events.
- Support end-to-end onboarding and offboarding processes by coordinating account setup, hardware provisioning, and access configurations.
- Contribute to and maintain internal IT documentation, knowledge base articles, and SOPs to enhance team efficiency, enable self-service, and support continuous knowledge sharing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
