IT Support Technician

TEKsystems • Bristol, IN

7d • $20 - $27 • Onsite

About The Position

An IT Support Technician is needed to provide advanced technical assistance within a fast‑paced support environment. This role serves as an escalation point for the service desk, supporting hardware, software, and networked devices through phone, ticket, email, remote tools, and hands‑on troubleshooting. The technician will assist with installations, repairs, and device deployments while maintaining strong customer service and adaptability.

Requirements

• At least 5 years of IT support experience.
• Strong proficiency in hardware troubleshooting and repair.
• Experience supporting networked printers and resolving related issues.
• Familiarity with device imaging and deployment processes.
• Ability to support desktops, laptops, and mobile devices.
• Basic understanding of account administration and cloud‑based environments.
• General networking knowledge helpful for cross‑team collaboration.
• Proficiency with common productivity applications.
• Friendly, outgoing, and customer‑focused demeanor.
• Ability to stay composed in challenging environments.
• Adaptability to shifting priorities and daily changes.
• Strong punctuality and reliability.
• Self‑motivated with a proactive approach to problem solving.

Nice To Haves

• Experience in a managed services environment.
• Technical certifications such as A+ or similar credentials.

Responsibilities

• Assist technical staff with installation and repair of printers, video conferencing equipment, and various peripherals.
• Respond to user inquiries via phone, ticket, and email in a timely and professional manner.
• Perform advanced troubleshooting for desktop and laptop hardware and software issues.
• Support documented Level 3 tasks using established runbooks or knowledge base materials.
• Escalate complex issues with clear documentation of steps taken.
• Suggest improvements to processes, workflows, and support procedures.
• Maintain up‑to‑date knowledge of supported products and services.
• Participate in device imaging, deployment, and configuration activities.
• Support mobile devices, including phones and tablets.
• Perform basic account administration and assist with routine system tasks.
• Collaborate with networking and infrastructure teams when needed.
• Complete additional tasks as assigned.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees