IT Support Technician

Watson•Poulsbo, WA

13d•$21 - $27•Onsite

About The Position

Welcome. We’re glad you’re here. And we’re not just saying that. We’re glad we’re here too. We’re proud of this company and take great pleasure in introducing you to it. Watson manufactures built to order office furniture that is rooted in soulful design. Design that is guided first by the functional needs of our clients. Design that is refined to achieve a timeless and understated beauty that doesn't scream “look at me.” Design that is executed respectfully, uses honest materials, and delivers deeply satisfying quality. We are seeking a highly motivated IT Support Technician to support the IT infrastructure of a growing and dynamic manufacturing company. This role plays a key part in maintaining reliable, secure, and efficient technology systems that support daily operations across the organization. The IT Support Technician will provide a high level of customer service to internal users, supporting hardware, software, and network environments. This position requires frequent interaction with employees both in person and remotely, making strong communication skills and a customer-focused mindset essential. The successful candidate will be dependable, adaptable, and comfortable working in a fast-paced manufacturing environment. Welcome to The Orchard Please note: This role is 100% on-site at The Orchard, our breathtaking Pacific Northwest workplace in Poulsbo, Washington. The Orchard is more than just a campus. It’s a living, breathing reflection of who we are — surrounded by towering Douglas firs, winding walking trails, and mountain views that make every day feel inspired. It’s also where you’ll find dogs wagging their tails down the hallways, team members gathering for our monthly BBQs, and spontaneous brainstorming sessions that turn into real change. We believe in investing in growth, yours and ours. We provide learning and development opportunities that help you stretch your skills, explore new ideas, and turn curiosity into capability.

Requirements

Someone with 1-2 years of help desk experience with Microsoft software
Someone with an AA Degree or technical degree with certifications
Someone with hands on knowledge of installing, configuring, and troubleshooting a variety of technical systems
Someone who is a self-starter who excels at multitasking and thrives in a fast-paced environment while keeping a positive attitude through stressful moments
Someone with proven success in identifying and implementing new technologies
Someone with excellent communication and collaboration skills with a diverse team
Someone with strong attention to detail

Responsibilities

Provide day-to-day technical support for computers, software, servers, and other technology critical to production and administrative operations
Support and maintain network infrastructure, including firewalls and switches
Configure, deploy, and support user hardware and software
Create and manage user accounts and access permissions
Set up new user equipment and provide basic IT training and onboarding support
Participate in on-call support, including occasional nights and weekends
Monitor, troubleshoot, and respond to network issues and security threats
Document, maintain, and follow IT procedures and processes
Participate in and support technology-related projects as needed
Continuously develop technical skills and stay current with relevant technologies

Benefits

INSURANCE | All employees and their dependents will have the ability to enroll in medical, dental, vision, and life insurance plans. If enrolled, benefits begin on the first day of the month following the 60th day of employment at Watson.
RETIREMENT | Watson will match 50% of employees’ 401k contributions, up to 2.5% of base annual salary. All employees over the age of 18 will be automatically enrolled on the first day of the month following 60 days of employment. You can opt out, decrease, or increase contribution at any time.
PAID TIME OFF | Full Time hourly employees can expect to earn roughly 80 hours of vacation time off during their first year at Watson, 120 hours of vacation time off during years 2-5, and 160 hours of vacation time off each year after being employed for 6 years. Additionally, full-time employees can also expect to earn 52 hours of sick time per year. Both buckets of PTO are accrued on a per hour worked basis and can result in more or less paid time off accrued based on their hours worked.
PAID HOLIDAYS | Watson is closed for 8 holidays every year and offers every employee an additional paid holiday to choose upon employment.
PROFIT SHARING | Profit Sharing is how we reward the effort and commitment of our employees. Generally, 25% of profits are allocated to the Profit Sharing Plan after the baseline profit level is met. The overall profit sharing amount varies from year to year.
EMPLOYEE ASSISTANCE PROGRAM | This is a free service for all employees and dependents to provide support for any mental, emotional, relational, and financial need, as well as crisis and grief support.

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