IT Support Technician

ONE Health Ohio•Warren, OH

8d•Onsite

About The Position

Join Our Team as an IT Support Technician! Why Work With Us? At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter! We are looking for a candidate who is not only skilled in IT support but also values precision and efficiency in their work. If you are eager to contribute to a critical sector and grow your IT expertise, we would love to hear from you.

Requirements

Eager to learn and desire to take on new work.
Experience as an IT Support Technician or similar role.
Strong understanding of computer systems, mobile devices, and other tech products.
Ability to manage multiple tasks and provide timely responses.
Excellent problem-solving and communication skills.

Nice To Haves

Knowledge of healthcare industry standards and compliance requirements.
Ability to learn and adapt to new tools and software.

Responsibilities

Responsible for providing exceptional customer service to patients, visitors, and One Health Ohio support staff.
Responsible for handling all onsite IT support requests, including hardware and software issues.
Manage user account setups, modifications and terminations.
Install, configure, and maintain workstations and other end-user devices.
Collaborate with the managed service provider to utilize their tools and resources effectively.
Provide immediate assistance for emergency and escalated issues.
Document all actions and communications in our IT support ticketing system.
Participate in proactive maintenance and project-based work to improve and expand our IT infrastructure.
Able to travel to any of our site locations
Other duties as assigned.