IT Support Technician
About The Position
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The IT Support Technician at Creation Technologies is the front line of our technology experience, delivering fast, friendly, and effective support to keep our teams running smoothly. This role provides first-level technical assistance to employees by troubleshooting hardware, software, and system issues, supporting daily operations, and assisting with workstation and system setups. Working fully on-site at our Denver location, the IT Support Technician partners closely with internal teams and escalates complex issues as needed to ensure a secure, reliable, and high-performing IT environment that enables our people to do their best work. Assist users with technical requests to ensure timely resolution of issues related to hardware, software, and user access. Prepare system setups including workstation configurations, user accounts, and application installations to support smooth employee onboarding. Respond promptly to service tickets, phone calls, and emails to maintain the expected service level agreements. Track open tickets and confirm issue resolution to ensure accountability and closure accuracy. Communicate technical solutions clearly and professionally to enhance user understanding and satisfaction. Collaborate with higher-level support teams to escalate and resolve complex issues effectively. Maintain local IT systems, including computers and printers, to minimize downtime and support operational continuity. Provide input on IT infrastructure planning to contribute to improvements within the local business unit. Reporting to IT Systems Technician - Team Lead or IT Operations Manager Other duties and responsibilities as assigned
Requirements
- 0–1 year of experience in system administration, IT infrastructure, or related fields.
- Knowledge of common peripherals, Windows operating systems, Active Directory, and Microsoft 365 applications.
- Ability to explain technical solutions in non-technical terms and document issues accurately.
- Demonstrated troubleshooting and prioritization skills, along with strong written and verbal communication.
Nice To Haves
- Associate Degree in Computer Science, Information Technology, or a related field preferred; equivalent experience accepted.
- Industry-recognized certifications from CompTIA and Microsoft are an asset.
- PowerShell knowledge is an asset.
Responsibilities
- Assist users with technical requests to ensure timely resolution of issues related to hardware, software, and user access.
- Prepare system setups including workstation configurations, user accounts, and application installations to support smooth employee onboarding.
- Respond promptly to service tickets, phone calls, and emails to maintain the expected service level agreements.
- Track open tickets and confirm issue resolution to ensure accountability and closure accuracy.
- Communicate technical solutions clearly and professionally to enhance user understanding and satisfaction.
- Collaborate with higher-level support teams to escalate and resolve complex issues effectively.
- Maintain local IT systems, including computers and printers, to minimize downtime and support operational continuity.
- Provide input on IT infrastructure planning to contribute to improvements within the local business unit.
- Other duties and responsibilities as assigned
Benefits
- Full-time employees are also eligible for performance-based bonuses and a range of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
