IT Support Technician

Toyota Material Handling•Village of Greene, NY

2h•Onsite

About The Position

We’re seeking a passionate and dedicated IT Support Technician who brings enthusiasm and a customer centric focus to the table. In this role, you will support all computer-related functions at Toyota Material Handling North America. One minute you may be providing Desktop Support and the next minute you may be working with Manufacturing to support a new innovative project. If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here.

Requirements

Bachelor’s degree OR equivalent of experience in an IT related environment
Experience in the installation, configuration, use and troubleshooting of mobile and desktop devices.
Typically 3 to 5 years of Corporate IT Desktop Support work experience.
Must be able to demonstrate well-developed and proven organizational, problem solving, analytical, and time management skills.
Demonstrable project management, data analysis, customer services, and support skills.
ITIL Foundations Certification or ITSM/ITIL experience.

Nice To Haves

Self-motivated, detail-oriented and organized to meet 2s standards.
Excellent communication, both oral and written, interpersonal, organization and presentation skills.
Ability to work both independently and with a group efficiently to meet deadlines.

Responsibilities

Provide excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues
Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management
Configuration and deployment of client equipment to perform business required functions such as file sharing, printing, email and internet usage
Have solid understanding client OS and application operations related to company services and deployment of such items
Active Directory functions such as group creation and modification, user creation and modification and various permission related items.
Establish and maintain user accounts and passwords in accordance with company information security guidelines.
Manage enterprise software inventory system to track and distribute company approved software programs and updates.
Review and recommend modifications to helpdesk procedures with IT Managers
Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles
Abide by company Core Values and behave professionally, courteously, and respectfully in all situations
Perform other duties as assigned.

Benefits

Competitive Salary
Performance Bonus
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Onsite Fitness Center & Occupational Health Clinic
Best in class work culture!