IT Support Technician

Terraformation

1d • $70,000 - $90,000 • Remote

About The Position

Terraformation’s mission is to reverse climate change by restoring native forests worldwide. We develop technical solutions to the biggest bottlenecks in native forest restoration and deliver them to partners and customers. In this role, you will be providing technical solutions and support to all internal teams at Terraformation to help the company achieve its mission. Our goal as an Information Technology team is to improve or streamline processes using technology to help our employees work more effectively. With employees scattered across nearly all time zones, the technologies and processes we implement are paramount to our success.

Requirements

• High school degree or equivalent required, or a combination of education and experience that provides equivalent knowledge and expertise.
• At least 2 years of experience providing IT support to an organization
• Excellent written and verbal communication skills
• Experience providing technical support and solutions to customers
• Ability to think critically about problems and solve them independently
• Knowledge of IT systems
• Excellent time management skills

Nice To Haves

• Experience managing IT systems: Google Workspace, Google Docs Suite, Microsoft Azure AD & Office 365, AWS, Cloud storage solutions (Google Drive, Dropbox, Google Cloud Platform, AWS/S3), Single Sign On and Identity Management, Email & Chat services administration
• Customer Service training or certification

Responsibilities

• Answer incoming support requests regarding software, services, hardware, or networking issues promptly.
• Manages and tracks the ticketing system, ensuring all employees are updated on support requests
• Documents processes, solutions, or problems in a way that helps the Information Technology team scale solutions for the company.
• Notifies direct leadership regarding recurring issues or patterns of problems in the environment; tries to find solutions to systemic issues, and presents their solutions to the team for implementation.
• Escalates issues to the appropriate team member when necessary.
• Maintains the confidentiality and privacy of employee and company-sensitive data.
• Performs assigned tasks promptly with accuracy, efficiency, and empathy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED