IT Support Technician

TEKsystems•Austin, TX

1d•$30 - $40•Onsite

About The Position

As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal partners. Job responsibilities will include onboarding, providing support to our users, and supporting the local office IT infrastructure.. Let’s talk if you: ● Are a fast learner and have a broad set of technical skills - Mac, Windows, Linux ● Have a passion for improving and automating processes (I.e. On-boarding) ● Possess excellent customer support skills ● Have the ability and interest in working in a fast-paced, high-growth setting with a positive approach ● Have worked with multicultural and geographically distributed teams

Requirements

Superb communication, documentation and customer service skills
5+ years of experience providing IT support in a corporate environment
5+ years of experience in support and troubleshooting of Mac OS platforms and Windows operating systems
Ability to work independently or collaboratively
Experience in cloud hosted solutions (G-Suite, Office 365, Netsuite, Salesforce)
Experience working with Cisco, Meraki, and other network solutions
Experience with routers, switches, firewalls, wireless access points
Understanding of network protocols (TCP/IP, addressing, DNS)
Familiarity with device management systems (ie. JAMF, Intune)
Familiarity with IT compliance and change management concepts is a plus
Travel when needed to support remote offices (less than 5% of the time)
Must be able to lift up to 50 pounds

Nice To Haves

ACMT certified
Certified Casper Technician (CCT) or JAMF 200 Certification

Responsibilities

Deliver the highest level of customer service in a collaborative and distributed environment with a focus on helping people resolve issues as the first point of contact in our helpdesk.
Update, maintain, and dispatch tickets routed to our ticketing system
Onboard new employees, from setting up accounts, equipment procurement and equipment hand-off
Installation, configuration and maintenance of laptops, network devices, printers, VoIP phone system and other office equipment
Track hardware and software inventory
Continuous review of business and IT processes, technologies, deployments and make recommendations for improvements
Document and train users on IT systems and standard methodologies
Provide A/V support
Coordinate with external vendors to service or repair equipment
Patch management on corporate infrastructure