IT Support Technician

BRIDGES OF AMERICA•Jacksonville, FL

5d•Onsite

About The Position

Progress your career with the largest and fastest growing Community Re-Entry and Residential Therapeutic Community services provider in the nation. Bridges International is the oldest and most successful private non-profit provider of re-entry services in the state of Florida and has expanded its services to inmates and probationers globally. We provide a continuum of care in Residential Substance Abuse Treatment Programs, Transition Centers, and Community Release Centers, for offenders and probation populations. Here at Bridges of Florida we strongly believe that "A Man Can Change." Join us in changing lives as an IT Support Technician, as this position plays a key role in our clients' continued success. In this role, we are looking for individuals with strong leadership skills and a passion for inspiring, helping and challenging others. The ideal candidate will be required to perform the following: SUMMARY: The IT Support Specialist will provide technical support and assistance to Bridges International and all affiliates.

Requirements

Excellent problem solving/analysis skills
Communications proficiency
Ethical conduct
High level of confidentiality
Exceptional Customer Service
Keen attention to detail
2+ years related experience
Knowledge of basic PC hardware and networking
Extensive application support experience
High School Diploma required
Ability to sit and stand for long periods of time.
Must maintain a valid drivers’ license.
Must be able to travel when needed.
Must be available to work occasional evenings or weekend shifts.

Nice To Haves

Associate degree in related Technology field preferred.
Vocational training or certification preferred.

Responsibilities

Install, repair, configure, update and/or re-image networked Windows PCs.
Responsible for all help desk questions and/or inquiries.
Reset passwords for all supported systems as needed.
Setup new and/or closeout terminated accounts for all supported systems except the active directory.
Assist with maintaining inventory and inventory needs.
Update master system images for respective computer models.
Maintain inventory and stock room, which requires lifting and carrying up to 50 pounds.
Responsible for onsite hardware installations, which requires lifting and carrying up to 50 pounds.
Must be able to travel when needed.
Must maintain a valid drivers’ license.
Must be available to work occasional evenings or weekend shifts.
Must be able to perform the major functions of the jo with or without accommodations.
Required to attend all mandatory training specified by policy
Report all Workers Compensation injuries, whether they require medical attention or not, to their immediate supervisor and Human Resources.
Report all unsafe conditions that could affect clients/inmates or employees which you become aware of immediately to your immediate supervisor and Human Resources.
Ensure that all applicable policies and procedures that fall within the scope of the job description are followed and adhered to.
Performs other job-related duties as assigned by immediate supervisor.