IT Support Technician
About The Position
Levy is currently recruiting for an Hourly IT Support Technician in Evanston, IL. This position will provide Tier I technology support including day-to-day operations, special projects as well as support in advance, during and following any sporting and special events. As the Levy IT Support Technician, you will be responsible for facilitating our partner’s success through the appropriate use of Levy/Compass Group technology. You will report to the Director of Operations, but work closely with IT Field Systems, POS vendors, partner IT contacts, and other Levy departments to ensure that all Levy software and hardware systems are functioning properly. This position will include basic administration of our Point of Sales (POS) platform to support POS user account creation, item configuration, menu adjustments and end-to-end testing with guidance from Operations and IT Field Services.
Requirements
- Ability to troubleshoot application, software and hardware issues
- Understanding network fundamentals and topologies including working knowledge of Ethernet and wireless technologies
- Proficient with Microsoft Office
- Experience with Point-of-Sale systems such as Skytab Venue, SpotOn/Shift4, MyVenue and Square
- Available to work multiple shifts (weekdays, weeknights, weekends, & holidays)
- Positive demeanor and can do attitude
- Solid written and verbal communication skills
- Ability to work independently without close supervision
- Ability to stand for extended periods of time
Responsibilities
- Diagnose and fix hardware and software issues including but not limited to: Point of Sale (POS) Hardware: Terminals, Printers, Tablets, etc; Office Equipment: Laptops, Desktops, Printers, Servers, etc
- Install new equipment and upgrade existing systems
- Help users with IT and POS-related problems, such as using applications, software, printing, operating systems and hardware
- Teach users how to use new applications and how to use their devices correctly
- Ensure that systems are up to date and working properly
- Record issues and solutions, and update Standard Operating Procedures (SOP) and Knowledge Base (KB) articles
- Perform proactive maintenance to ensure smooth IT operations in collaboration with Levy Operations, Partner IT and IT Field Systems teams
Benefits
- Instapay (early access to your wages) and high interest savings both through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
