IT Support Technician
About The Position
Klinic Community Health is a pro-choice community health centre that provides primary care, education and counselling services to our local community and throughout Manitoba. Driven by our vision of creating healthy and engaged communities, we promote health and quality of life for people of every age, background, ethnicity, gender identity and socio-economic circumstances. Rooted in social justice values, we believe that everyone deserves quality care, support and respect. POSITION SUMMARY Reporting to the Manager, Systems and Support, the IT Support Technician plays a critical role in ensuring the smooth operation of Klinic’s technology infrastructure and maintaining reliable access to clinical and administrative systems. This position provides front-line technical support to end-users across the organization, including clinical, administrative, and outreach teams. The technician is responsible for diagnosing and resolving hardware, software, and network issues, both remotely and on-site, to minimize downtime and maintain high levels of user satisfaction. The Technician configures and deploys end-user technology, manages system access, and maintains accurate IT documentation and asset records. The Technician also assists with onboarding and offboarding processes, ensuring staff have the necessary tools and access to perform their roles securely and efficiently. In addition to day-to-day support, the IT Support Technician contributes to the upkeep of the server room, monitors system performance, and escalates complex issues to senior operational staff or external vendors as needed. The IT Support Technician collaborates with external IT service provider(s) and support teams as needed. The role requires a strong understanding of privacy and security protocols, particularly in a healthcare setting, and adherence to Klinic IT policies. Scheduling flexibility may be required, including occasional overnight, evening and weekend work, as well as limited travel to support satellite locations or off-site events.
Requirements
- Equivalent combination of education and experience may be considered.
Nice To Haves
- Strong understanding of privacy and security protocols, particularly in a healthcare setting.
- Adherence to Klinic IT policies.
Responsibilities
- Provides front-line technical support to end-users across the organization, including clinical, administrative, and outreach teams.
- Diagnoses and resolves hardware, software, and network issues, both remotely and on-site.
- Configures and deploys end-user technology.
- Manages system access.
- Maintains accurate IT documentation and asset records.
- Assists with onboarding and offboarding processes.
- Contributes to the upkeep of the server room.
- Monitors system performance.
- Escalates complex issues to senior operational staff or external vendors as needed.
- Collaborates with external IT service provider(s) and support teams as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
