IT Support Technician

Spotlink•Great Falls, MT

12d•Onsite

About The Position

As a vital member of the Support Team, the IT Technician will be responsible for delivering high-quality support to our clients and collaborating with the project team to implement new initiatives. The role involves setting up and configuring desktops, mobile devices, network equipment, cybersecurity systems, as well as surveillance and access control systems. Additionally, the technician will be tasked with installing software, resolving basic client issues, and, when necessary, transporting equipment to client sites from our Great Falls Office. This is a 32-hour per week, In-Office position for the Great Falls, Montana area.

Requirements

Minimum of one (1) year of customer service experience.
One (1) year of experience as an IT professional.
Windows 11 desktop support.
Experience supporting Microsoft 365 and/or Azure.
Microsoft Office Application skills.
Valid driver’s license and reliable transportation for occasional work offsite.
CompTIA A+ or Microsoft Fundamentals Certification, or commitment to obtaining certification within 3 months.
Ability to work in an office setting includes; sitting for long periods of time, lifting, bending.
Ability to work in diverse client environments as onsite work is required for this role.

Nice To Haves

Experience supporting Windows or Linux Server.
Experience with TCP/IP, DNS, DHCP, WINS.
Experience using Active Directory, Entra ID, and/or Google Workspace.
Experience with configuring network systems.

Responsibilities

Deliver high-quality support to clients.
Collaborate with the project team to implement new initiatives.
Set up and configure desktops, mobile devices, network equipment, cybersecurity systems, surveillance and access control systems.
Install software.
Resolve basic client issues.
Transport equipment to client sites from the Great Falls Office.
Perform root-cause analysis and resolution.
Ticketing and service documentation; time entry and management skills.
Resolve and escalate issues that require additional support.
Adhere to client SLAs (service level agreements) and team performance goals.
Research knowledge base articles for technical solutions and configurations.