IT Support Technician, Information Technology: SC Johnson College of Business

Cornell University • Ithaca, NY

10d • Onsite

About The Position

The SC Johnson College of Business Information Technology (IT) department plays a critical role in the success of the College by providing the technology and systems required to fulfill the mission. Our team members collaborate and partner with customers, IT@Cornell, top peer business schools, and vendors to solve problems, provide innovative and valuable business solutions, and share knowledge and resources across the campus. The intimate knowledge of the business functions of the college, the IT department’s collaborative personal relationships with the customers and the pride in what they do helps to set them apart. The department enhances the ability for college personnel to do their jobs effectively and make their lives easier and more productive by providing flexible and user-friendly technology solutions which are helpful and provide a positive user experience. The department is agile and responds quickly as the priorities and needs change. The IT department believes in an ongoing investment in strengthening the team, in professional staff development and continually improving workplace satisfaction. As part of the SC Johnson College of Business Technology Services team, this position reports directly to the Associate Director of Client Services and is responsible for providing end-user support and maintenance for desktop computing environment.

Requirements

• Bachelor’s degree with up to 2 years of experience
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Responsibilities

• Installs, diagnoses, repairs, maintains, and upgrades PC hardware & software to ensure optimal workstation performance.
• Answers Helpdesk inquiries/requests and provides quality technical support to all faculty, staff, and students.
• Supports PC’s running complex business systems.
• Recommends system modifications to reduce user problems.
• Evaluates new products and technologies to determine the impact on existing systems.
• Provides limited server support.
• Interacts with other college IT teams to identify and correct complex problems.
• Participates on a team to provide improved overall workstation reliability.
• Manages the hardware and software support of the Sage Hall computer labs.

Benefits

• Health Care – Several plan options for a medical, dental, prescription drug, and vision care coverage.
• Generous Paid Time Off & Leave Provisions with flexible work options – This includes vacation time, health and personal time, holidays, and parental leave.
• Retirement Plans – Employees are eligible for the 403(b) College and University Retirement Plan
• Education – Options include the Employee Degree Program, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level