IT Support Technician

Community Health Centers of Greater Dayton • Dayton, OH

18d • Hybrid

About The Position

The IT Support Technician will be involved with the support and maintenance of the First Flight Health Centers technical equipment. The duties include being a point of contact for IT related questions at the user level, and responding to user needs in a timely manner, among other duties. Work may also occasionally include technical equipment set up and minor equipment repairs.

Requirements

• Strong knowledge of Windows and Microsoft 365
• Basic understanding of networking (TCP/IP, DNS, DHCP, VPNs)
• Familiarity with hardware troubleshooting and repair
• Experience with helpdesk or ticketing systems
• Excellent problem-solving and analytical skills
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• 1-3 years of IT support, help desk, desktop support, field technician, or related experience
• Working knowledge of Windows computers, user accounts, printers, scanners, fax machines, VOIP phones and other common office equipment.
• Basic networking knowledge
• Experience with remote support tools
• Ability to lift and move typical office technology equipment as needed
• Valid drivers license and ability to travel between offices as needed

Nice To Haves

• Experience with NextGen EHR System preferred but not required

Responsibilities

• Provide friendly, practical support for computers, monitors, docking stations, printers, scanners, phones, fax machines, and other desk hardware.
• Provide technical support to employees or customers via phone, email, or in person
• Maintain accurate notes on issues, fixes, equipment changes, and recurring problems
• Escalate issues appropriately when a problem requires deeper vendor or leadership involvement
• Set up new user accounts, systems, and equipment (computers, printers, mobile devices)
• Assist with maintaining the asset management program
• Assist with HIPAA compliant equipment destruction
• Assist with network troubleshooting, including connectivity and security issues
• Assist with routine system maintenance, upgrades, and backups
• Ensure compliance with IT policies, security standards, and procedures
• Train users on basic IT functions and best practices
• Establish and maintain good relationships with clients and colleagues
• Other duties as assigned

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Employer Covered life insurance, short-term disability, and long-term disability
• Paid time off and holidays
• Retirement plan with company match
• Supportive team environment
• Opportunities for growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed