IT Support Technician (IT Technician 2)

Apex Companies • Dallas, TX

1d

About The Position

The IT Support Technician (IT Technician 2) provides frontline technical support to end users across the organization. This role is responsible for resolving routine to moderately complex IT incidents and service requests, provisioning and supporting end‑user devices, and ensuring consistent adherence to documented IT standards, procedures, and security policies. The position works under routine supervision while continuing to build technical capability and independent problem‑solving skills.

Requirements

• Bachelor's Degree and 4-6 years of relevant experience.
• Experience performing GL accounting and financial reporting
• Highly organized and strong attention to detail
• Independent thinker/self-motivated
• High degree of professionalism.
• Excellent written and verbal communication skills
• Proficient with MS Office/Excel (PowerPoint is a plus)
• Familiarity with one or more accounting operating systems.
• Deltek Vision experience is highly desired.

Responsibilities

• Deliver above‑and‑beyond customer service while effectively multitasking and managing multiple priorities in a fast‑paced environment.
• Provide Tier 1-2 technical support for hardware, software, and workplace technology issues through the ticketing system, remote tools, phone, and in‑person support.
• Diagnose, troubleshoot, and resolve routine to moderately complex incidents using established procedures and escalation paths.
• Document all work clearly and accurately, including issue details, troubleshooting steps, and resolutions.
• Meet service level expectations for response and resolution while maintaining ownership of assigned tickets.
• Image, configure, and deploy Windows laptops, peripherals, and other end‑user devices using standard deployment tools.
• Perform user onboarding and offboarding activities, including account setup, access changes, and device recovery.
• Install, configure, and maintain approved business applications and updates.
• Assist with system monitoring and respond to alerts under guidance from senior team members.
• Maintain accurate IT asset inventory and tracking for assigned equipment.
• Support office moves, device refreshes, and equipment setup as needed.
• Follow and enforce IT security policies, access controls, and acceptable use standards.
• Assist with endpoint security controls, patching, and vulnerability remediation activities.
• Escalate suspected security incidents or policy violations according to documented procedures.

Benefits

• Company-subsidized medical and dental.
• Company-paid life, short, and long-term disability.
• 401k match, tuition assistance, and more.
• Cross-training and the ability to work on a variety of projects.
• Performance-based bonuses or other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level