Part-Time IT Support Technician

Service First Federal Credit Union•Sioux Falls, SD

4d•Hybrid

About The Position

The IT Support Specialist is responsible for providing technical support and assistance to staff and members regarding IT-related issues. This role involves troubleshooting hardware and software problems, ensuring the smooth operation of technology systems, and maintaining high levels of customer satisfaction through effective communication and problem resolution.

Requirements

Associate’s degree in Computer Science, Information Technology, or a related field.
1-3 years of experience in IT support, help desk, or technical support roles, preferably within a financial institution.
Familiarity with desktop and laptop operating systems (Windows and Mac), Microsoft Office Suite, and various software applications.
Understanding of basic networking concepts and troubleshooting practices.
Strong problem-solving and analytical skills.
Excellent communication skills, both verbal and written.
Strong customer service orientation with a focus on user satisfaction.
Ability to work independently and as part of a team.

Nice To Haves

Bachelor’s degree preferred.
Technology certifications are a PLUS, Microsoft, CompTIA, etc.
Travel to and from Service First locations may be required.

Responsibilities

Provide first-level support for IT-related issues, including hardware, software, and network problems.
Assist users with troubleshooting and resolving technical issues via phone, email, and in-person.
Document and track all support requests using a help desk ticketing system.
Ensure all IT equipment, including computers, printers, and peripherals, are functioning properly and maintained.
Assist in the installation, configuration, and upgrading of hardware and software systems.
Monitor network performance and assist in maintaining network security.
Upgrading, migrating, and installing local workstations.
Creating and maintaining users accounts on multiple applications.
Malware/Virus troubleshooting and resolution.
Configuring, deploying, migrating, patch deployment, and troubleshooting user PC’s, networking, printing, and related hardware and/or software issues.
Assist in IT projects, including software rollouts, system upgrades, and technology deployments.
Collaborate with other IT team members to implement and enhance technology solutions to meet organizational needs.
Deliver exceptional customer service by establishing positive relationships with staff and members.
Respond promptly to IT support requests and follow up to ensure issues are resolved to the user’s satisfaction.
Document and maintain IT inventory.
Assign and track staff IT training.
Other duties as assigned.