IT Support Technician
About The Position
At Jenson USA, we are passionate about bikes, the outdoors, and the people who love both. Based in Riverside, we’re a leading retailer of all things cycling — from mountain and road to e-bikes — plus a growing selection of camp and hike gear. Our corporate office and warehouse is one of a kind in the region, and many of our team members are riders and adventurers themselves. While outdoor enthusiasm isn’t a job requirement, don’t be surprised if you end up joining a trail ride or swapping campfire stories with your coworkers. We offer a flexible, welcoming environment filled with down-to-earth people who care about what they do. In this job, you will be the first point of contact for our team members to help them resolve technical issues related to hardware, software and networking. The primary goal of your role will be to provide outstanding service, ensuring timely and effective solutions to various IT-related inquiries. This entry-level role is perfect for the full-time college student pursuing a degree in an information technology related field, or a recent college graduate with an IT related degree looking to kickstart their career. A flexible schedule can be accommodated for students, and you can expect 1 to 2 days per week in the office. An ideal candidate would be local with the ability to be onsite within 30 minutes.
Requirements
- Ability to lift/push/pull up to 50 lbs.
- Currently enrolled in or completed an IT-related associate’s or bachelor’s degree program preferred.
Nice To Haves
- Familiarity with computer systems and IT components.
- Proficiency in Microsoft Windows desktop operating systems and Office365 productivity suite.
- Experience with LAN/WAN networking.
- Understanding of multi-user networks and internet safety and security principles.
- Strong troubleshooting skills.
- Excellent communication abilities.
- Strong documentation skills and habits.
- Familiarity with help desk ticketing systems
- Basic understanding of Active Directory or Microsoft Entra ID (Azure AD).
- Exposure to remote desktop support tools (e.g., TeamViewer, AnyDesk, or similar).
Responsibilities
- Assisting end users with general technical support requests.
- Maintain IT support ticketing queue, answering and solving support inquiries.
- Schedule and carry out installations, repairs and equipment moves per tickets answered.
- Assist the IT staff as needed.
- Provide status of work pending, in progress and completed to IT staff.
- Occasional local travel to service nearby facilities.
- Set up and configure new employee workstations, including hardware provisioning and software installation.
- Maintain accurate inventory records of IT assets and equipment.
- Assist with Microsoft 365 user account management tasks, including onboarding and offboarding.
- Document IT procedures, solutions, and resolutions in the knowledge base to support team efficiency.
Benefits
- Medical Insurance: 100% paid employee only HMO coverage, no cost to you. If you have other qualifying coverage, you may receive a $150 monthly stipend. If you are out of network, additional costs may apply.
- Time Off: 15 days (3 weeks) of Paid Time Off, 7 Paid Holidays and an extra day off to ride (Bike Day) awarded each year on your work anniversary.
- Employee Purchase Program: Access to purchase our full inventory at cost + 3.5%.
- Retirement Plan: 401(k) Plan with 4% matching.
- Flexible Spending Accounts
- Additional Insurance: Dental, vision, and supplemental insurance options
- Professional Growth & Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
