IT Support Technician

RLS LOGISTICS•Newfield, NJ

6d•Onsite

About The Position

The IT Support Technician is a key member of the Technology Support Team, responsible for ensuring the reliability, performance, and continuity of computer systems and networks across all RLS facilities. This role supports team members by providing hands-on and remote technical assistance while contributing to the overall efficiency and security of RLS technology operations.

Requirements

Associate’s degree preferred or accredited IT certifications
Experience with Microsoft Office 365
Experience with Microsoft Azure
Advanced networking knowledge
IT-related certifications preferred but not required
Hardware and software troubleshooting
Network monitoring and security fundamentals
User account administration
Ability to lift up to 50 lbs
Ability to navigate ladders safely
Be Humble, Stay Hungry, and Live Smart

Responsibilities

Assist team members with installation, configuration, and ongoing usability of hardware and software.
Verify functionality of hardware and software components on a daily basis.
Troubleshoot hardware and software issues in person, remotely, and via phone.
Participate in an on-call rotation to provide high-priority technical support during off-hours.
Monitor network usage, performance, and security.
Set up and maintain team member accounts, permissions, and passwords.
Develop a working understanding of company operations and workflows.
Test alternative solutions until issues are resolved and document resolution steps.
Ask targeted diagnostic questions to efficiently identify technical problems.
Provide recommendations for system improvements, upgrades, and process enhancements.
Stay current with evolving technology trends and best practices.
Perform other duties as assigned.