IT Support Technician

Palmer Distribution Services • Pasadena, TX

13d • Hybrid

About The Position

We are seeking an eager, enthusiastic IT Support Technician to join our team with both business skills and IT knowledge! This position will require experience in a network environment. Technician will work closely with the Operations team and IT Systems Analyst in the day to day support of the WMS systems and organization users. The candidate will support and take ownership of user requests or issues to determine course of action for a resolution. Candidate will be a liaison between business, customers, users, third party vendors and operations.

Requirements

• Problem solving
• Basic networking knowledge and troubleshooting
• Excellent communication skills
• Windows 10/11 with Office 365 Suite
• Basic Windows server operating systems knowledge
• Phone system knowledge (Avaya a plus)
• Understand network diagrams and architecture layouts for rapid deployment
• Quality focus on end user support
• Basic server administration tasks
• Previous experience in IT or systems support roles
• Highschool Diploma or G.E.D
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Reliable transportation with clean driving record

Nice To Haves

• Familiarity with phones, office, 3PL and ticketing software a plus

Responsibilities

• Diagnosing software and hardware incidents reported through email, phone calls, and ticketing system.
• Create solutions to ongoing issues with procedural documentation following best practices and SOPs.
• Provide technical assistance and training to end-users to prevent future technical issues and improve productivity with efficient configurations.
• Prioritize and escalate tickets based on business needs, impact severity, and urgency
• Manage user accounts, passwords, application licensing, and permissions across multiple systems such as Active Directory, Database Management System, and Onsite Hosts
• Maintain inventory tracking while deploying laptops, printers, and infrastructure equipment.
• Develop solutions to reduce ticket response time and repeat ticket occurrences

Benefits

• Medical, Dental, and Vision insurance
• Life insurance with additional policies such as critical illness, accident, hospital indemnity, short-term disability and long-term disability
• 401k retirement plan
• Paid holidays & Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED