IT Support Technician

Computer Task Group, Inc • Poughkeepsie, NY

3d • Onsite

About The Position

CTG is seeking a dependable and customer-focused IT Support Technician to provide hands-on and remote technical support for end users in a fast-paced environment. This role is ideal for a technology professional with strong troubleshooting skills, excellent communication abilities, and experience supporting Windows, Linux, and macOS systems.

Requirements

• Strong knowledge of Windows 10/11, Linux, and macOS environments
• Experience troubleshooting desktop hardware, software, and peripheral devices
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN
• Excellent analytical, troubleshooting, and problem-solving abilities
• Strong communication skills with a customer-first mindset
• Ability to work independently and collaboratively within a team environment
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

• 1–3 years of experience in helpdesk, desktop support, or IT support roles preferred

Responsibilities

• Provide first-level and second-level technical support for desktops, laptops, printers, scanners, and peripheral devices
• Troubleshoot hardware, software, operating system, and network connectivity issues
• Install, configure, and maintain Windows 10/11, Linux, and macOS systems
• Perform system upgrades, patch management, and hardware replacements including RAM and SSD upgrades
• Support networking technologies including TCP/IP, DNS, DHCP, and VPN connectivity
• Deliver in-person, phone, and remote support while maintaining high customer satisfaction
• Document incidents, resolutions, and technical procedures within ticketing systems
• Assist with workstation setups, equipment deployment, and IT inventory management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree