IT Support Technician

OrthoAlaska•Anchorage, AK

7d•Onsite

About The Position

Orthopedic Physicians Alaska seeks a skilled, dedicated and professional IT Support Technician to join our rapidly growing and dynamic practice. The primary purpose of this position is to be responsible for helping employees troubleshoot and fix computer related problems, support for hardware and software problems, and end-user training. The shifts for this position are generally M-F, 7:30am to 4:00pm with possible weekends and Overtime.

Requirements

Knowledge of operating systems, word processing, database applications, spreadsheet applications, email, network environment, IP/VPN environment and diagnostic
Knowledge of computer training principles and techniques and customer service-related concepts
Knowledge of computer programs and computer hardware and troubleshooting techniques
Excellent communication and interpersonal skills
Professional, personable and caring, and able to help patients feel at ease
Understanding of team principles
Able to maintain a calm demeanor when under pressure
Two years of experience in IT technical and desktop support or related occupations (preferably in the healthcare industry)
High school diploma or equivalent

Responsibilities

Works with CIO and Director of IT to set up new computers; install, reconfigure or reinstall operating systems and software
Sets up and helps train new hires on computer hardware, software, and other equipment
Provides employee end-user s with Level 1 Tech Support for phones, computers, hardware peripherals, printers and business-related software
Assisting employees with the set up and ongoing access to hospital EMR portals
Records and files all computer problems, documenting corrective action taken within OrthoAlask s ticket tracking software