IT Support Technician

Verato Inc.•McLean, VA

3d•Onsite

About The Position

The IT Support Technician will be part of our technology team. The ideal candidate will be fast to learn and will provide top level support to all our users. We are a rapidly growing company, so we are interested in individuals with the potential to develop themselves in accordance with our projected growth considering this position is fully onsite. You will be the front line of support for our staff remotely, over the phone, and in person. You'll need to be friendly, have great attention to detail, have initiative and be able to explain technical issues to non-technical users in a way they can understand the problem and the solutions needed to resolve it. This position reports to the Manager of IT & Infrastructure.

Requirements

2-5 years of experience in the technology field
2-5 years of hands-on macOS desktop and server experience
Mobile support for iOS, Android, etc.
Support for Office 365
Active Directory
Experience with best practices related to security, asset management, and disaster recovery
Experience in mobile MDM solutions such as JAMF
Scripting proficiency (phyton, java, etc.)
AWS or other Cloud Infrastructure Experience
Strong written and verbal communication skills
Possess excellent time management and self-organization techniques
Strong troubleshooting, support, and problem-solving skills
Strong client service and consulting approach
Positive attitude
You will have a precise focus on proactively protecting the privacy and security of all systems while always ensuring you are following documented policies and procedures

Nice To Haves

Must have exceptional organizational skills

Responsibilities

Support staff in day-to-day corporate technology needs, especially desktop hardware and software issues that arise
Provide macOS/iOS enterprise management for standardization and automation
Manage and support all IT requests using Jira ticketing
Train and educate Verato staff on software and tools
Manage Office 365
Basic familiarity with AV equipment and set up
Ensure system and network security in cooperation w/ the security team
Track assets, manage IT leases, ensure contract compliance
Manage disaster recovery and maintain backups
Document IT systems and procedures
Support cloud-based wireless networks
Review logs, diagnose problems, and provide solutions
Network operations: firewalls, routers, wireless, and switches
Perform maintenance, troubleshooting, problem diagnosis, and issue resolution
Experience with VMWare solutions or other virtualization solutions
Research new, emerging technologies that strengthen corporate tech solutions
Train and coach others on new tech
Cooperate across different functional unit groups to facilitate tech department cohesion