IT Support Technician (FT-PAC)

Saint Johns River State College•Palatka Campus, FL

1d•Hybrid

About The Position

The IT Support Technician provides technical assistance and support to students, faculty, and staff regarding computer hardware, software, and related technologies. This position troubleshoots and resolves technical issues in person, by telephone, and through remote support methods. The technician supports the installation, maintenance, and operation of technology resources across the College while ensuring timely and effective customer service. About the College About the College – SJR State is a public college located in beautiful northeast Florida along the shores of the St. Johns River. With three campuses in Clay, Putnam, and St. Johns counties, SJR State serves nearly 10,000 students each year from among a population base of 600,000 in one of the fastest-growing areas of the country. Known for its natural beauty and quality of life, SJR State’s service area includes St. Augustine, the nation’s oldest city; Palatka, the “Gem City of the St. Johns;” and Orange Park, with roots going back to the Spanish period in Florida history.

Requirements

Associate degree required
Minimum of one year of experience in a technical computer support position required
Valid Florida driver's license with an acceptable driving record required
Appropriate college coursework, technical training, or industry certification may substitute for required experience
Industry certification or directly related experience may substitute for degree requirements
Knowledge of computer hardware, software, operating systems, and peripheral devices
Ability to diagnose and resolve technical issues effectively
Knowledge of customer service principles and technical support practices
Strong verbal and written communication skills
Ability to explain technical concepts to users with varying levels of technical knowledge
Ability to work independently and collaboratively in a team environment
Strong problem-solving and troubleshooting skills
Ability to prioritize tasks and manage multiple support requests

Responsibilities

Provide technical assistance to computer system users
Answer questions and resolve computer-related issues for students and staff in person, by telephone, and through remote support methods
Troubleshoot hardware, software, printing, email, operating system, and application issues
Assist users with technology-related questions and system functionality
Assist with the installation, configuration, and updating of computer hardware and software
Support the operation and maintenance of desktop, laptop, and peripheral equipment
Assist with technology deployments and upgrades as needed
Ensure technology resources remain functional and available to users
Work closely with College employees to support technology needs across departments
Provide professional and responsive customer service to faculty, staff, and students
Travel to other campuses as needed to provide technical support services
Perform other related duties in support of Information Technology operations