IT Support Technician

Spruce Environmental Technologies Inc•Haverhill, MA

8d•Onsite

About The Position

Spruce Environmental Technologies is seeking a customer-focused IT Support Technician who enjoys problem-solving, helping others, and working in a structured, team-oriented environment. This role is ideal for someone who values consistency, professionalism, and building strong internal relationships while supporting the daily technology needs of the business. Spruce Environmental Technologies is committed to improving indoor air quality and supporting healthier environments through innovative products and solutions. Our team values reliability, collaboration, and delivering exceptional support to both our customers and employees.

Requirements

Experience with Windows 10/11 troubleshooting
Knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
Familiarity with Active Directory & user account management
Basic understanding of networking (TCP/IP, DNS, DHCP)
Hands-on experience with hardware troubleshooting
Willingness to learn and grow in a supportive environment
Strong problem-solving skills
Clear and professional communication
Ability to manage priorities in a structured environment
Team-oriented mindset
Reliable and detail-oriented approach

Responsibilities

Provide Tier 1 & Tier 2 technical support for local and remote users
Provide Tier 1 customer support for the RadStar product line and accompanying software
Respond to helpdesk requests via ticketing system, phone, and email
Troubleshoot Windows 10/11 desktops and laptops
Set up and configure new hire workstations
Support employee onboarding and offboarding
Manage IT equipment inventory
Provide printer support and maintain supplies
Assist with internal systems and IT projects as needed
Deliver consistent, high-quality customer service