IT Support Technician

Neighbors and Associates • Parsons, KS

8h • Onsite

About The Position

The IT Support Technician provides software and network support, training and troubleshooting to end-users as well as assisting with routine maintenance of all IT systems.

Requirements

• Strong verbal and written communication skills; with the ability to effectively communicate complex information.
• Proficiency with multiple productivity software applications (e.g. Microsoft Office, G-Suite, etc.)
• Solid problem-solving skills.
• Able to work alone on a broad variety of projects.
• Able to establish and maintain healthy working relationships with people in course of work.
• Willingness to work additional hours in order to meet tight deadlines.
• High School diploma or equivalent (GED) with 2 years of additional schooling and/or training.
• 2-3 years relevant experience and/or training, or equivalent combination of education and experience.

Responsibilities

• Diagnose hardware and software problems as needed.
• Train staff as needed on hardware and software use.
• Use the IT Help Desk request system to document, prioritize, and track requests.
• Install and configure new computers and telephones.
• Repair and upgrade PC or mobile device hardware and software.
• Troubleshoot printers, scanners, and copiers.
• Maintain inventory of equipment and supplies.
• May perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED