IT Support Technician

Viasat, Inc.•Tampa, FL

About The Position

The IT Support Technician plays a vital role in ensuring the seamless operation and support of Viasat's diverse IT environment, which encompasses Windows, Linux, and MAC operating systems. This role requires a strong understanding of networking basics, account management practices, and compliance standards, including RMF/NIST frameworks. The ideal candidate thrives on providing exceptional customer service and technical support, with the ability to diagnose issues efficiently and communicate solutions effectively to internal teams and stakeholders. This position actively contributes to maintaining the organization's IT integrity, ensuring productivity and security across users and systems.

Requirements

Bachelor’s degree in technology or security field (e.g., Computer Science, Cybersecurity) or equivalent military related experience.
4+ years of experience in IT, administering Windows, Linux, and Mac operating systems in professional environments.
2+ years in a DoD, or other industrial security program and solid understanding of DoD Risk Manage Framework (RMF) process.
Strong critical thinking and analytical reasoning to address troubleshooting and develop recommendations for continual improvement.
Proficiency with networking principles (e.g., IP addressing, DNS, DHCP) as well as configuration and maintenance of networking devices.
Outstanding attention to detail, documentation practices, and ability to follow strict security standards and practices
Excellent interpersonal skills to cultivate strong working relationships with users and team members.
Ability to handle multiple priorities in a dynamic environment.
DoD 8140.01 Certification (CISSP, Security+, etc.)
Active Secret Security Clearance

Nice To Haves

Experience using automation and orchestration tools to manage configurations and deploy and update resources.
Experience managing and configuring Comsec equipment
Experience with Juniper and Palo Alto

Responsibilities

Provide troubleshooting and timely resolution for issues across Windows, Linux, and MAC platforms, both onsite and remote.
Manage user accounts, permissions, perform routine updates, patches, and troubleshooting for hardware and software to ensure optimal functionality and compliance.
Diagnose basic network connectivity challenges, including Wi-Fi, VPN, and LAN issues, and escalate critical problems as needed.
Maintain adherence to security protocols, assist with system audits, and document compliance efforts to meet regulatory requirements.
Address IT-related questions and concerns with patience and professionalism, ensuring users feel supported.
Coordinate with various departments to identify inefficiencies in IT processes and implement solutions proactively.
Maintain clear and accurate records of system updates, configurations, procedures, and support issues.