IT SUPPORT TECHNICIAN

Callen-Lorde Community Health Center•New York, NY

23d•$65,000 - $75,000•Hybrid

About The Position

The IT Support Technician is the first point of contact for technical support across Callen-Lorde’s clinical and administrative teams. Reporting to the Supervisor of Information Technology, this role provides hands-on support for day-to-day hardware, software, and network issues in a fast-paced healthcare environment. This position plays a key role in ensuring a stable, secure, and reliable technology experience for staff and patients while delivering responsive, customer-focused service.

Requirements

Experience supporting Windows workstations, Microsoft 365, printers, and endpoint devices.
Basic understanding of networking, cybersecurity, and troubleshooting methodologies.
Effective communication skills with patients, colleagues, and other healthcare professionals.
Ability to handle multiple tasks and work under stress in a dynamic environment, managing patient care needs effectively.
Collaborate effectively within a team environment, supporting colleagues and contributing to shared goals
High degree of professionalism, reliability, and sound judgment.

Nice To Haves

Associate or bachelor’s degree in information technology, Computer Science, or related field preferred but not required.
2–4 years of IT support or help desk experience preferred but not required.
Prior experience in a healthcare or social services setting and/or a non-profit organization highly desirable.
Demonstrate cultural competence and the ability to work respectfully and effectively with diverse populations.
Commitment to continuous learning and professional development.
Commitment to community-based healthcare and supporting health equity initiatives.
Commitment to the mission of Callen-Lorde.

Responsibilities

Provide technical support for desktops, laptops, printers, mobile devices, and peripherals
Respond to support tickets, troubleshoot issues, and escalate complex problems as needed
Support Microsoft 365, user accounts, password resets, and access requests
Assist with basic support for EHR systems, telephony, and collaboration tools
Deliver professional, service-oriented support to all staff and departments
Configure, image, and deploy workstations and mobile devices
Maintain accurate inventory of hardware and assigned equipment
Support workstation moves, office setups, and refresh initiatives
Ensure standard configurations across all devices
Assist with networking, printing, and connectivity issues
Monitor and report recurring technical problems
Coordinate with vendors and provide onsite support as needed
Support conference room and audiovisual technology
Document issues, resolutions, and procedures in the ticketing system
Maintain knowledge base articles and user guides
Follow IT policies, standards, and escalation protocols
Support cybersecurity practices and endpoint protection efforts
Assist with antivirus monitoring, patching, and device compliance
Escalate suspicious activity or security incidents
Support MFA, password security, and access verification
Ensure compliance with HIPAA and organizational security standards
Partner with internal teams, vendors, and stakeholders
Support organizational initiatives and site projects
Promote a culture of accountability, continuous improvement, and excellent service

Benefits

exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family
dental insurance
vision insurance
no cost life insurance
short- and long-term disability insurance
Flexible Spending Account
Tuition Assistance
commuter benefits
a generous paid time off plan
a 403B retirement savings plan