IT Support Technician
About The Position
IT Support Technician Certified Collectibles Group (CCG) is seeking an experienced onsite IT Support Technician to join our IT Department to support our fast-paced domestic and international multi-company organization. General areas of responsibility include sustaining information systems, installation of equipment, and providing technical guidance to employees. Some of your responsibilities will include: Answer Help Desk phones and create tickets to track issues Creating and monitoring support cases submitted via email and web portal Setup and maintain IT asset inventory Facilitate creation/maintenance of IT documents Assist with the coordination of large-scale projects Maintain documentation of maintenance work and issues when necessary Provide technical support to local and remote office users on an as-needed basis Participate in after-hours / on-call support rotation as required Knowledge and skills that will help you succeed in the role: Excellent interpersonal communication skills including the ability to communicate between technical and non-technical personnel, both in-person and via telephone. Technical competence supporting: Windows, Macs, hardware (desktops, laptops, mobile devices/tablets, servers), Microsoft Office suite, and standard packaged software solutions. A+ certification, or equivalent skill level preferred Proven time management skills focusing on urgent and overlapping deadlines High attention to detail and strong organizational skill to manage multiple clients and projects Availability to travel occasionally to tradeshows CCG offers competitive compensation in the industry along with career advancement opportunities and a full-time benefits package including health, dental, and vision insurance; 401(k) with company match; paid time off benefits and more. Salary commensurate with experience and ability. About Us Certified Collectibles Group (CCG) includes eight of the world’s leading expert services companies for coins, paper money, comic books, stamps and other collectibles: Numismatic Guaranty Corporation (NGC), Numismatic Conservation Services (NCS), Paper Money Guaranty (PMG), Certified Guaranty Company (CGC), Classic Collectible Services (CCS), Authenticated Stamp Guaranty (ASG). Since 1987 the CCG companies have certified more than 100 million collectibles and maintain offices in Sarasota, Florida; London, England; Munich, Germany; Shanghai and Hong Kong, China, and Dubai in the United Arab Emirates.
Requirements
- Excellent interpersonal communication skills including the ability to communicate between technical and non-technical personnel, both in-person and via telephone.
- Technical competence supporting: Windows, Macs, hardware (desktops, laptops, mobile devices/tablets, servers), Microsoft Office suite, and standard packaged software solutions.
- Proven time management skills focusing on urgent and overlapping deadlines
- High attention to detail and strong organizational skill to manage multiple clients and projects
- Availability to travel occasionally to tradeshows
Nice To Haves
- A+ certification, or equivalent skill level preferred
Responsibilities
- Answer Help Desk phones and create tickets to track issues
- Creating and monitoring support cases submitted via email and web portal
- Setup and maintain IT asset inventory
- Facilitate creation/maintenance of IT documents
- Assist with the coordination of large-scale projects
- Maintain documentation of maintenance work and issues when necessary
- Provide technical support to local and remote office users on an as-needed basis
- Participate in after-hours / on-call support rotation as required
Benefits
- health insurance
- dental insurance
- vision insurance
- 401(k) with company match
- paid time off benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
