IT Support Technician
About The Position
TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts. Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability or protected veteran status.
Requirements
- PC and Network knowledge/experience required
- IT-related college degree or comparable professional experience required
- Exceptional customer service skills and a passion for helping others
- Ability to multitask in a fast-paced environment with changing priorities
- Availability to work Monday - Friday 12 PM - 9 PM
Nice To Haves
- Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus
- A+ and/or Microsoft Certification highly preferred
Responsibilities
- Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app and phone system issues
- Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems
- Setting up new workstations and relocating existing ones (light bending/lifting required)
- Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts
- When on-call, responding to after-hours calls from employees regarding technical issues
- Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves
Benefits
- $17.00/hour - $26.00/hour base salary and benefits package
- Advancement opportunities with customized career paths
- Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
- Reimbursement for continuous education and technical training
- We win wherever we go – Voted a 2019-2026 Computerworld Best Places to Work in IT
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
