IT Support Technician

KBR•Dulles, VA

23d•Onsite

About The Position

KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to customers in the intelligence and national security communities. In this role, you will provide end-user IT support that enables daily operations and mission success. This position is on-site and requires minimal travel.

Requirements

Active TS/SCI with a Polygraph
Bachelor's degree
Minimum of 8 years relevant experience
Experience providing hands-on IT support in a desktop or service desk environment.
Strong troubleshooting skills for hardware, software, and basic network issues.
Working knowledge of Windows operating systems and common productivity tools (e.g., Microsoft Office).
Familiarity with user account management, permissions, and directory services (e.g., Active Directory).
Ability to communicate technical information clearly to non-technical users.
Experience documenting technical issues, resolutions, and procedures.
Ability to manage multiple support requests in a fast-paced environment.
Attention to detail and strong customer service skills.

Nice To Haves

Previous experience supporting a government or defense contractor environment.
Familiarity with basic server administration or endpoint management tools.

Responsibilities

Provide desktop, peripheral, and user access support for office personnel, resolving hardware, software, and connectivity issues.
Install, configure, and maintain desktop systems, laptops, printers, and standard business applications.
Administer user accounts, permissions, and access controls in accordance with IT policies and security requirements.
Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate issues.
Track IT assets, support equipment moves and upgrades, and maintain accurate inventory records.