IT Support Technician

VASA FITNESS • Greenwood Village, CO

27d • $18 - $20 • Onsite

About The Position

This position is for the VASA Fitness Corporate IT Service Desk. This role involves resolving technical issues, managing computer systems, and ensuring the smooth operation of our IT infrastructure. The ideal candidate will possess strong communication skills, technical expertise, and a customer-focused approach to support end-users effectively across various platforms and devices. This position is an in-office position and may require some local travel.

Requirements

• Knowledge of technical support practices across various operating systems (Windows, macOS)
• Proficiency in software troubleshooting, computer management, and hardware diagnostics
• Familiarity with Microsoft Office Suite and Active Directory
• Familiar with troubleshooting Printer hardware and software
• Experience with computer networking concepts such as TCP/IP, DNS, LAN/WAN configuration
• Knowledge of helpdesk ticketing systems for incident tracking
• Excellent communication skills for effective customer service delivery in a fast-paced environment
• Analysis skills for diagnosing complex technical issues related to hardware or software failures
• Familiarity with network administration tasks involving TCP/IP protocols and network device configuration
• Stress tolerance
• Attention to detail
• Team interaction
• Customer service orientation
• Adaptability and learning
• Problem analysis and resolution
• Oral and written communication skills
• Must have a valid driver's license and reliable personal vehicle to visit corporate office and local clubs as needed.
• Must be able to travel to various states within the United States as needed with prior notice
• Must maintain current auto insurance that meets state minimum requirements.

Nice To Haves

• CompTIA A+ Cert preferred
• Customer Service experience
• Computer Hardware and Software troubleshooting experience

Responsibilities

• Provide technical support to end-users via phone, email, or remote access tools, addressing hardware and software issues promptly
• Troubleshoot software problems related to operating systems such as Windows and macOS, including Microsoft Office applications
• Manage computer hardware components and peripherals, ensuring proper functioning and timely repairs or replacements
• Maintain and support computer networks including LAN, DNS, TCP/IP configurations, and network hardware
• Support mobile devices and operating systems to ensure connectivity and security compliance
• Utilize ITSM tools for ticket management and documentation of incidents
• Inform management of recurring issues and redirect problems to the correct resource
• Identify and escalate situations requiring urgent attention
• Assist with maintaining and updating the IT knowledge base
• Upkeep Inventory as hardware is issued, returned or retired
• Configuration and troubleshooting of telecommunications systems
• Other reasonable tasks as assigned by IT leadership

Benefits

• Two complimentary gym memberships (one for themselves and another to give away)
• 401k options
• Paid Time Off (for employees working 30+ hours per week)
• Paid Holidays (for employees working 30+ hours per week)
• Paid Parental Leave (for employees working 30+ hours per week)
• Health, Dental, Vision Benefits (for employees working 30+ hours per week)
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed