IT Support Technician

JDS INDUSTRIES INC•Sioux Falls, SD

23d•Onsite

About The Position

The IT Support Technician is responsible for providing front-line technical support by responding to user requests and resolving computer, application, access, and performance issues. This position is responsible for software installations and managing user access.

Requirements

1-2 years of experience in IT support, help desk, or systems administration
Ability to work in a goal-oriented team environment.
Ability to work independently and be a self-starter.
Demonstrated ability to manage multiple priorities and projects simultaneously.
Strong attention to detail.
Excellent analytical skills.
Strong desire to succeed and possess a positive work attitude.
Exceptional written, verbal, and interpersonal communications and presentation skills.
Excellent analytical skills.

Nice To Haves

Associates degree from an accredited school with major coursework in technology/computer science preferred, but not required.

Responsibilities

Respond to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues
Utilize product information or solution database to research, troubleshoot, and deliver solutions
Advise users on the methods, steps, and action to resolve and avoid future issues and provides documentation as needed
Escalate problems to the appropriate levels or teams to achieve issue resolution
Support installs or upgrades of software or devices, set up user profiles, or reset passwords
Maintain accurate records of issues, solutions, and processes in the ticketing system
Prepare user guides and instructions for common problems or procedures
Configure, monitor, and troubleshoot network systems to ensure optimal performance and security
Assist with basic network connectivity issues (Wi-Fi, VPN, printers, shared drives)
Assist with routine maintenance activities such as updates, patches, and backups
Other duties as assigned