IT Support Technician
About The Position
The IT Support Technician provides front-line technical support to end users, troubleshoots servers and network systems, resolves software and peripheral issues, and dispatches to client sites as needed. The technician escalates complex issues to senior staff, communicates professionally with users at all levels—including executive contacts—and may occasionally train end users or new team members. The role calls for strong customer service, decision-making, troubleshooting, multitasking, planning, and attention to detail. Support Technicians work independently and collaboratively to solve problems, complete tickets to company standards, and continually build technical skills. This is a remote position open to applicants residing in Texas, New Mexico, Arizona, Colorado, or Kansas. Applicants must pass a criminal background check, including a CJIS fingerprint-based check, and maintain CJIS eligibility. Specified criminal records and open arrests disqualify applicants.
Requirements
- At least 1 year of experience in a Tier 1 IT support role.
- Experience creating and using written technical documentation.
- Ability to serve as an advanced problem solver, develop creative solutions, and focus on long-term stability.
- Experience with ticketing and remote access systems.
- Ability to communicate effectively with cross-functional coworkers via Microsoft Teams.
- Ability to provide friendly, positive, professional support to clients over the phone and in person.
- Successful completion of a criminal background check, including a CJIS fingerprint-based background check, and maintenance of CJIS eligibility.
- Applicants must not have disqualifying criminal records or open arrests as specified in the posting.
Nice To Haves
- Managed Services Provider (MSP) experience.
- Background in the customer service industry.
- Applicable CompTIA or Microsoft certifications.
Responsibilities
- Provide front-line technical support to end users.
- Troubleshoot servers and network systems.
- Resolve software and peripheral issues.
- Dispatch to client sites as needed.
- Escalate complex issues to senior staff.
- Communicate professionally with users at all levels, including executive contacts.
- Occasionally train end users or new team members.
- Work independently and collaboratively to solve problems.
- Complete tickets to company standards.
- Continue building technical skills.
- Provide friendly, professional support to clients over the phone and in person.
Benefits
- Employer-paid portion of employee medical, dental, and life insurance premiums.
- Vision insurance.
- AD&D insurance.
- Short-term and long-term disability insurance.
- Flexible Spending Account and Health Savings Account.
- Flexible time off plus holidays.
- Matching 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
