IT Support Technician - Tier 1

AMPERA INC • Palm Beach Gardens, FL

1d • Onsite

About The Position

Ampera is a nuclear / small modular reactor company, and we're growing fast. Our IT team keeps a busy, on-site engineering organization productive while maintaining a strong, security-conscious IT environment. We're hiring a Tier-1 IT Support Technician to be the friendly first point of contact for day-to-day IT.

Requirements

• 1–2 years in helpdesk or desktop support (or equivalent training/certification).
• Comfort troubleshooting Windows, macOS, printers, and peripherals.
• Experience with a ticketing system.
• Strong customer service and communication skills.
• Reliable on-site presence and ability to handle IT equipment.
• Attention to detail and adherence to security procedures.

Nice To Haves

• Basic familiarity with Microsoft 365, Entra, or Intune.
• CompTIA A+ / ITF+ or similar certification.
• Experience in a regulated or security-conscious environment.
• Interest in infrastructure and security career growth.

Responsibilities

• Own the day-to-day ticket queue and provide first-response support.
• Run new-hire onboarding logistics including device setup and day-1 support.
• Handle offboarding and device collection.
• Support printers, peripherals, meeting rooms, and Teams-room A/V.
• Provide end-user support for passwords, MFA, applications, Windows, and macOS.
• Manage hardware inventory and asset tracking.
• Document procedures and maintain runbooks.
• Follow IT security procedures and escalate appropriate issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed